FAQ

How long does processing take?
Ready-to-ship items, such as bag charms and printed (not patched) bags, ship within 1-2 business days.
What shipping options do you offer?
All orders are shipped first class. Please reach out via email if an upgrade is needed.
Do you ship internationally?
We do not offer international shipping on this platform, but gladly offer it in our Etsy shop.
How do I track my order?
An email containing your tracking information is sent to the email provided during checkout as soon as your package has been processed.
What if my package is lost or delayed?
You would be responsible for filing a claim or taking any necessary actions with the post office online at USPS.com using the tracking number provided.

Are your items handmade/custom-made?
Our designs are dreamed up by us, piece by piece, and then carefully handmade by our trusted maker.
Do you accept custom requests or personalization?
What materials are used? (if relevant)
Bag charms - acrylic
Tees - Cotton
Bags - Waterproof & scratch-resistant nylon.
How should I care for my item?
Bags - Spot treat only.

Do you accept returns/exchanges?
Due to the handmade nature of our items, all sales are final. However, if you receive a defective item or are unhappy with your order, we’ll gladly offer an exchange or shop credit.
What if my item arrives damaged or defective?
Please reach out to us via email within 24 hrs of the package arriving.
How do exchanges or shop credit work?
We will email you with the shop credit as soon as the package is received and inspected.
How long do I have to contact you about an issue?
Please send your email within 24 hours of your packages arrival.

What forms of payment do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Venmo.
Do you offer gift cards?
Yes! Digital gift cards are available and make the perfect magical gift.
How do discount codes work?
Enter your discount code at checkout. Only one code can be applied per order.

How can I contact you with questions?
You can email us at [email protected].
How quickly do you respond to messages?
We respond within 1–2 business days.
Do you offer wholesale or bulk orders?
Not at this time — as a small shop, we like to keep the magic of our designs all in-house!